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Introduction

Corrective Actions are measures adopted to resolve problems or deviations in processes and prevent their recurrence. They are implemented after identifying a problem, analyzing the root cause, and making changes to improve future performance. They are fundamental for maintaining and improving quality and efficiency in business processes.

Managed Documents​

Corrective Actions​

The managed information includes: Action type, Year, Number and Date, Sector and Involved area, the Person or Business function responsible for the document, the description of the Non-conformity or non-compliant situation (also potential), the Proposed action, approval information for the Action: date and who approved it, blockage information for the Action: date and who blocked it, the Causes that led to the non-conformity, the Assessment of the need to adopt an action to prevent the recurrence of the non-conformity, expected closure date, management closure information for the Action: date and who closed it, data related to the Audit trail, Total costs, planned and actual costs of the action.

In the following sections, you can manage: the Checks to be performed in the next audit to evaluate the effectiveness of the action taken with the elements to verify and the overall result; References to documents that may have created the Action.

If the action is expected to last over time or is particularly complex or refers to multiple competencies, it can be divided into multiple action programs. These are true corrective actions where you can insert: Proposed action, Elements to evaluate, Dates and Planned and Actual costs, the Person or Business function responsible for the Program, Objectives to achieve, information on how to Verify effectiveness, closure management information for the Program: date and who closed it, effectiveness verification information for the Program: date and who verified it and the Result.

For each action program, it is possible to create an additional Corrective Action.

Standard reporting of: Corrective Action Sheet is available.

Getting Started​

Corrective Actions:

From the Complaints and Non-compliance module, particularly from the management of: Compliants and Non-compliance, it is possible to generate Corrective Actions.