Corrective Action
The management can be found along the path Quality > Corrective Actions > New Corrective Action or it can be executed from the Search Corrective Actions.
Corrective actions are measures taken to resolve problems or deviations in processes and prevent their recurrence. They are implemented after identifying a problem, analyzing the root cause, and making changes to improve future performance. They are essential for maintaining and improving quality and efficiency in business processes.
Corrective Actions must:
- be appropriate to the effects of the identified non-compliances;
- ensure that non-compliances do not recur;
- examine the effectiveness of the implemented corrective actions.
A standard report is available for:
Corrective Action Sheet: form for the Corrective Action.
Command Buttons
Save
Pressing this button saves all modified information of the Corrective Action displayed.
Save and New
Pressing this button saves all modified information of the Corrective Action displayed and opens a new form to create a new Corrective Action.
Data Management
Document Header Data
The information managed is:
Action Type: it is the Action Type (mandatory data).
When entering a new Corrective Action, the Action Type indicated in the Corrective Action Parameters is proposed.Year/Number/Date: they are the Year, Number, and Date of the Corrective Action (mandatory data).
When entering a new Corrective Action:
- the Date is proposed to be equal to today's date;
- the Year and Number are proposed based on the Date and the Numeration associated with the Action Type.
Sector: it is the code of the Sector.
When entering a new Corrective Action, the Sector indicated in the Corrective Action Parameters is proposed.Area Involved: it is the code of the Area (mandatory data).
When entering a new Corrective Action, the Area indicated in the Corrective Action Parameters is proposed.
Header
The information managed is:
Responsible Person: it is the Employee responsible for the Corrective Action.
When entering a new Corrective Action, the Responsible Person indicated in the Corrective Action Parameters is proposed.Responsible Function: it is the Business Function responsible for the Corrective Action.
When entering a new Corrective Action, the Responsible Function indicated in the Corrective Action Parameters is proposed.Description of Non-Compliance: (mandatory data) free notes on non-compliances or non-compliant situations (including potential ones).
Document References: free notes on references to documents from which the Corrective Action originated.
Proposed Action: free notes on the subject.Approved/Approval Date: expander where it is possible to enter:
Approved: indicates that the Corrective Action is Approved.
Only the Responsible Person or the Responsible Function can approve the Corrective Action.
At the time of approval, the Approval Date is automatically proposed to be today's date and can be changed, Approved by the user and Approved by the person are proposed to the connected A.R.M. User and to the Employee connected to the A.R.M. User.
Approval Date: it is the date when the Corrective Action was Approved.
Only the Responsible Person or the Responsible Function can change this date.
Upon entering the date, Approved by the user and Approved by the person are automatically proposed to the connected A.R.M. User and the Employee linked to the A.R.M. User and the Approved flag is set.Approved by the user: it is the A.R.M. User who approved the Corrective Action. The information is read-only.
Approved by the person: it is the Employee who approved the Corrective Action. The information is read-only.
Approved by the function: it is the Business Function that approved the Corrective Action.
Enabled only if the Corrective Action is Approved.Blocked/Block date: expander where it is possible to enter:
Blocked: indicates that the Corrective Action is Blocked.
Only the Responsible Person or the Responsible Function can block the Corrective Action.
Upon blocking, the Block date is automatically proposed to today's date and can be changed, Blocked by the user and Blocked by the person are proposed to the connected A.R.M. User and the Employee linked to the A.R.M. User.Block date: it is the date when the Corrective Action was Blocked.
Only the Responsible Person or the Responsible Function can change this date.
When entering the date, Blocked by the user and Blocked by the person are automatically proposed to the connected A.R.M. User and the Employee linked to the A.R.M. User and the Blocked flag is set.Blocked by the user: it is the A.R.M. User who blocked the Corrective Action. The information is read-only.
Blocked by the person: it is the Employee who blocked the Corrective Action. The information is read-only.
Blocked by the function: it is the Business Function that blocked the Corrective Action.
Enabled only if the Corrective Action is Blocked.Causes: free notes on the causes that led to non-compliance, documentation on any investigation carried out.
Evaluation action to be taken: free notes on the assessment of the need to take action to prevent the recurrence of non-compliances.
Description of attachments: free notes on the content of any documents attached in the documentation.
Expected closing date: it is the date when it is expected that the Corrective Action will be completed.
Notes: free notes.Closed/Closed date: expander where it is possible to enter:
Closed: indicates that the Corrective Action is Closed.
Only the Responsible Person or the Responsible Function can close the Corrective Action.
Upon closure, the following are automatically proposed: the Proposed closed date is set to today's date and can be modified, Closed by the user and Closed by the person are proposed to the connected A.R.M. User and the Employee associated with the A.R.M. User.Closed date: it is the date on which the Corrective Action was Closed.
Only the Responsible Person or the Responsible Function can modify this date.
When entering the date, the following are automatically proposed: Closed by the user and Closed by the person are proposed to the connected A.R.M. User and the Employee connected to the A.R.M. User, and the flag Closed is set.Closed by the user: it is the A.R.M. User who closed the Corrective Action. This information is read-only.
Closed by the person: it is the Employee who closed the Corrective Action. This information is read-only.
Closed by the function: it is the Business Function that closed the Corrective Action.
Enabled only if the Corrective Action is Closed.Audit Trail: read-only expander where the following information is visible:
Creation Date/Name: it is the date and the A.R.M. User who entered the Corrective Action.
Last Edit Date/Name: it is the date and the A.R.M. User who made the last edit to the Corrective Action.Previewed total cost: it is the expected cost for managing the Corrective Action.
Effective total cost: it is the total cost incurred for managing the Corrective Action.
Verifications next audit
The tab contains indications on the checks to be performed in the upcoming audit to assess whether the Corrective Action has been effective.
The managed information is:
To be evaluated in the next audit: expander where it is possible to insert:
To be evaluated in the next audit: indicates whether verification activities are needed in the next audit for the Involved Area.
Elements to be verified: free notes on the elements to verify in the next audit.
Enabled only if the Corrective Action is To be evaluated in the next audit.Verified/Verification Date: expander where it is possible to insert:
Verified: indicates that the Corrective Action is Verified.
Upon verification, the following are automatically proposed: the Verification date is set to today's date and can be modified, Verified by the user and Verified by the person are proposed to the connected A.R.M. User and the Employee connected to the A.R.M. User.
Verification date: it is the date on which the Corrective Action was Verified.
Only the Responsible Person or the Responsible Function can modify this date.
Upon entering the date, the following are automatically proposed: Verified by the user and Verified by the person are proposed to the connected A.R.M. User and the Employee connected to the A.R.M. User, and the flag Verified is set.Overall result: it is the Result that is assigned to the verification of the Corrective Action.
Verify effectiveness: free notes on the result of the verification or not of the effectiveness of the Corrective Action.
Verified by the user: it is the A.R.M. User who verified the Corrective Action. This information is read-only.
Verified by the person: it is the Employee who verified the Corrective Action. This information is read-only.
Verified by the function: it is the Business Function that verified the Corrective Action.
Enabled only if the Corrective Action is Verified.
Intermediate Action Checks
The tab contains indications on the intermediate checks performed on the Corrective Action.
The managed information is:
Verification Data
Date: it is the date on which the intermediate verification was performed.
Checked items: free notes on the elements considered during the verification.
Verify effectiveness: free notes on the actions taken to verify effectiveness.
Result: it is the Result that is assigned to the intermediate verification of the Corrective Action.
Result description: it is the description of the Result that is assigned to the verification of the Corrective Action.Verified by the user
User: it is the User who performed the intermediate verification.
Verified by the person
User: it is the code of the Employee who performed the intermediate verification.
Surname: it is the surname of the Employee who performed the intermediate verification.
Name: it is the name of the Employee who performed the intermediate verification.Verified by the function
Code: it is the code of the Business Function that performed the intermediate verification.
Description: it is the description of the Business Function that performed the intermediate verification.Note: free notes.
Subjects Involved
The tab contains indications about Business Functions and/or Employees that will participate in the management of the Corrective Action.
The list consists of the following information:
Business Function
Code: is the code of the involved Business Function.
Description: is the description of the involved Business Function.Employee
Code: is the code of the involved Employee.
Description: is the surname and name of the involved Employee.Management of Involvement
Subject Description: free notation in case the involved subject is not a Business Function or Employee.
Reason for Involvement: free notes on the subject.
Expiry Date: is the date by which the involved subject must complete the activities related to the reason for their involvement.
Answer: free notes on the subject.
Closed: indicates that the involvement of the subject has been completed.
Only the Responsible Function or Person of the Corrective Action or the involved Business Function or Employee can close the involvement.
At the time of closure, the Closed Date is automatically proposed, suggested to be today's date, and can be changed.
Closed Date: is the date on which the involvement of the subject has been completed.
Only the Responsible Function or Person of the Corrective Action or the involved Business Function or Employee can insert or change this date.
At the moment of inserting the date, the Closed flag is automatically set.Note: free notes.
Origin Documents Reference
The tab contains indications on the documents that originated the Corrective Action in management.
The visible information is:
Complaint: expander where it is possible to view:
Complaint: is the reference to the original Complaint.
Defects Management: is the reference to the row of Defect Management of the original Complaint.
Containment Action: is the reference to the row of Containment Action of the original Complaint modeled as 8D - Problem Solving.
Permanent Action: is the reference to the row of Permanent Action of the original Complaint modeled as 8D - Problem Solving.
Phase: is the reference to the row of the Implementation Phase of the original Complaint modeled as 8D - Problem Solving.Non-compliance: expander where it is possible to view:
Non-compliance: is the reference to the original Non-compliance.
Defects Management: is the reference to the row of Defects Management of the original Non-compliance.Source Corrective Action: expander where it is possible to view:
Source Corrective Action: is the reference to the original Corrective Action.
Program: is the reference to the row of Program of the original Corrective Action.Other Reference Documents: list where it is possible to insert any other documents that generated the Corrective Action.
The list consists of the following information:Date: is the date of the reference document.
Document Reference: free notation of the reference document.
Number: is the number of the reference document.
Notes: free notes.
Extra Data
It is possible to insert Extra Data for the Corrective Action.
Corrective Action Programs
If the Corrective Action is of long implementation, it can be divided into multiple Action Programs.
The list consists of the following information:
Number: is a numeric progressive (required data).
Proposed Action: free notes on the subject (required data).
Elements to be evaluated: free notes on the subject.
Expected cost: is the expected cost for managing the Corrective Action Program.
Expected closing date: is the date by which the Corrective Action Program is expected to be completed.
Closed: indicates that the Corrective Action Program is Closed.
Effective Cost: is the total cost incurred for managing the Corrective Action Program.
Verified: indicates that the Corrective Action Program has been Verified.
Result: is the Result that has been attributed to the verification of the Corrective Action Program.
Result Description: is the description of the Result.
Detail Data
The managed information includes:
Responsible person: is the Employee responsible for the Corrective Action Program.
Responsible function: is the Business Function responsible for the Corrective Action Program.
Objectives to be achieved: free notes on the subject.
Description of attachments: free notes on the content of any attached documents.Closed/Closed Date: expander where you can enter:
Closed: indicates that the Corrective Action Program is Closed.
Only the Responsible person or the Responsible function can close the Corrective Action Program.
At the time of closure, the Closed Date is automatically proposed to today's date and can be changed, Closed by the user and Closed by the person proposed to the linked A.R.M. User and the Employee linked to the A.R.M. User.Closed Date: is the date on which the Corrective Action Program was Closed.
Only the Responsible person or the Responsible function can change this date.
At the time of entering the date, Closed by the user and Closed by the person are automatically proposed to the linked A.R.M. User and the Employee linked to the A.R.M. User, and the Closed flag is set.Closed by the user: is the A.R.M. User who closed the Corrective Action Program. This information is read-only.
Closed by the person: is the Employee who closed the Corrective Action Program. This information is read-only.
Closed by the function: is the Business Function that closed the Corrective Action Program.
Enabled only if the Corrective Action Program is Closed.Notes: free notes.
Corrective action reference: is the reference to the Corrective Action that could be created by the Corrective Action Program.
Verify effectiveness: free notes on the result of the verification of the effectiveness of the Corrective Action Program.Verified/Verification Date: expander where you can enter:
Verified: indicates that the Corrective Action Program has been Verified.
Only the Responsible person or the Responsible function can verify the Corrective Action Program.
At the time of verification, the Verification Date is automatically proposed to today's date and can be changed, Verified by the user and Verified by the person proposed to the linked A.R.M. User and the Employee linked to the A.R.M. User.Verification Date: is the date on which the Corrective Action Program was Verified.
Only the Responsible person or the Responsible function can change this date.
At the time of entering the date, Verified by the user and Verified by the person are automatically proposed to the linked A.R.M. User and the Employee linked to the A.R.M. User, and the Verified flag is set.Verified by the user: is the A.R.M. User who verified the Corrective Action Program. This information is read-only.
Verified by the person: is the Employee who verified the Corrective Action Program. This information is read-only.
Verified by the function: is the Business Function that verified the Corrective Action Program.
Enabled only if the Corrective Action Program is Verified.
Intermediate checks on the action programme
The tab contains indications on the intermediate verification carried out on the Corrective Action Program.
The managed information includes:
Verification Data
Date: is the date on which the intermediate verification was carried out.
Checked Items: free notes on the elements considered during the verification.
Verify effectiveness: free notes on the actions taken to verify effectiveness.
Result: is the Result attributed to the intermediate verification of the Corrective Action Program.
Result Description: is the description of the Result attributed to the verification of the Corrective Action Program.Verified by the user
User: is the User who carried out the intermediate verification.
Verified by the person
User: is the code of the Employee who carried out the intermediate verification.
Surname: is the surname of the Employee who carried out the intermediate verification.
Name: is the name of the Employee who carried out the intermediate verification.Verified by the function
Code: is the code of the Business Function that carried out the intermediate verification.
Description: is the description of the Business Function that carried out the intermediate verification.Notes: free notes.
Subjects Involved
The tab contains indications on the Business Functions and/or Employees that will participate in the management of the Corrective Action Program.
The list consists of the following information:
Business function
Code: is the code of the involved Business Function.
Description: is the description of the involved Business Function.Employee
Code: is the code of the involved Employee.
Description: is the surname and name of the involved Employee.Management involvement
Subject Description: free note in case the involved subject is not a Business Function or Employee.
Reason for involvement: free notes on the subject.
Expiry Date: is the date by which the involved subject must complete the activities related to the reason for their involvement.
Answer: free notes on the subject.
Closed: indicates that the involvement of the subject has been completed.
Only the Responsible Function or Person of the Corrective Action Program or the Business Function or the involved Employee can close the involvement.
At the time of closure, the Closed Date is automatically proposed to today's date and can be changed.
Closed Date: is the date on which the involvement of the subject has been completed.
Only the Responsible Function or Person of the Corrective Action Program or the Business Function or the involved Employee can enter or change this date.
At the time of entering the date, the Closed flag is automatically set.Notes: free notes.
Extra Data
It is possible to enter Extra Data for the Corrective Action Program.
Attached Documents
In this list, it is possible to insert and consult any attachments. The insertion occurs via the drag & drop function. By dragging the image or document onto the list area, it will be highlighted with a red border. Upon releasing the mouse button, the image or document will be prompted for cataloging data (if not automatically recognized by the system): Name, Document Type, and File Type.
For everything not detailed in this document about the common operation of the forms, please refer to the following link Custom features, buttons, and fields.