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Complaints and Non-compliance parameters

The parameters can be found at Parameters > Quality > Complaints and Non-compliance parameters.

The data present in this management is used to provide information in the management of:

  • Claims;
  • Non-compliance;
  • Return authorization - in the printing of Return authorization.

Specific Button​

Save: allows you to save the modified information.

Complaints and Non-compliance parameters​

  • Year: it is the Year of reference for the Complaints and Non-compliance parameters.
  • Notes: free annotations.

Complaints​

In this section, you can enter data to propose in the Claim.

In the section, you can enter:

  • Complaint type: Complaint type to propose when entering a Claim.
  • Responsible person: Employee to propose as responsible for creating a new Claim.
  • Responsible function: Company function to propose as responsible for creating a new Claim.
  • Management cost: value to propose for the Management cost of a new Claim.
  • Total automatic recalculation: indicates whether to automatically recalculate the totals of the Claim based on the defects entered; otherwise, the values must be entered manually.
  • U.D.C. data grouping: indicates whether to automatically report, among the Defective objects of a Claim, all the items contained in a U.D.C. when entering a defective item that is contained in the specified U.D.C.

Return Authorization Section

  • Return authorization: indicates whether the Return authorization should be managed in the Claim management.
  • Document header phrase: free annotations on the subject, proposed in the Return authorization print.
  • Document body phrase: free annotations on the subject, proposed in the Return authorization print.
  • Notes on accreditation: free annotations on the subject, proposed in the Return authorization print.
  • Return instructions: free annotations on the subject, proposed in the Return authorization print.

Non-Conformities​

In this expander, you can enter data to propose in the Non-compliance.
In the expander, you can enter:

  • Non-compliance type: Complaint type to propose when entering a Non-compliance.
  • Responsible person: Employee to propose as responsible for creating a Non-compliance.
  • Responsible function: Company function to propose as responsible for creating a Non-compliance.
  • Management cost: value to propose for the Management cost of a Non-compliance.
  • Total automatic recalculation: indicates whether to automatically recalculate the totals of the Non-compliance based on the defects entered; otherwise, the values must be entered manually.
  • U.D.C. data grouping: indicates whether to automatically report, among the Defective objects of a Non-compliance, all the items contained in a U.D.C. when entering a defective item that is contained in the specified U.D.C.
  • Propose alternative U.M.: indicates whether to display, in the Defective objects, the information on the Quantities expressed in an alternative unit of measure compared to the main one.

For everything not detailed in this document regarding the common operation of the forms, please refer to the following link Common functionalities, buttons, and fields.