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Ticket Parameters for user

In this form, it is possible to enter some default data to be proposed when different operators enter tickets.

Specific Fields

  • User: contains the pre-coded operator for whom to propose the subsequent data at the time of entering a New ticket (Nuovo ticket) by this operator.
  • Type: contains the ticket Type to propose for this operator.
  • Account/Sub-account/Description: contains the customer to propose in the ticket for the entered operator.
  • Project: contains the project to be entered in the ticket for the entered operator.
    These data will be editable at the time of ticket entry.